Start your loyalty program today!
Starter
$49/month
Up to 500 monthly orders
Everything you need to create an on-brand program your customers will love.
Plus
$999/month
Up to 7,500 monthly orders
$5 per additional 100 orders
$5 per additional 100 orders
Get the best of Smile with more customization options and the data access your team needs.
New Business?
Our Free plan helps new entrepreneurs get started with a rewards program.
Have Questions?
Check out our Frequently Asked Questions below.
Plan comparison
Key Features
Monthly order limit
200
500
2,500
7,500
Overages
–
–
$20 per additional 100 orders
$5 per additional 100 orders
Smile Integrations included
0
2
Unlimited
Unlimited
Points program
Referral program
Guest earning
Automated translations
Shopify POS integration
Advanced branding
–
Customizable reward emails
–
Shopify Flow integration
–
Nudges
–
Points and rewards expiration
–
–
Free product rewards
–
–
Gift card rewards
–
–
VIP program
–
–
Advanced analytics
–
–
Points redemption at checkout
–
–
On-demand access to your loyalty data
–
–
–
Curated reports for high volume businesses
–
–
–
API access
–
–
–
Customer support
Live chat
Live chat
Live chat
Jump-the-line priority support
Starter
$49/month
Up to 500 monthly orders
Everything you need to create an on-brand program your customers will love.
Plus
$999/month
Up to 7,500 monthly orders
$5 per additional 100 orders
$5 per additional 100 orders
Get the best of Smile with more customization options and the data access your team needs.
New Business?
Our Free plan helps new entrepreneurs get started with a rewards program.
Have Questions?
Check out our Frequently Asked Questions below.
Plan comparison
Key Features
Monthly order limit
200
500
2,500
7,500
Overages
–
–
$20 per additional 100 orders
$5 per additional 100 orders
Smile Integrations included
0
2
Unlimited
Unlimited
Points program
Referral program
Automated translations
Advanced branding
–
Customizable reward emails
–
Nudges
–
Points and rewards expiration
–
–
Free product rewards
–
–
Store credit rewards
–
–
VIP program
–
–
Advanced analytics
–
–
On-demand access to your loyalty data
–
–
–
Curated reports for high volume businesses
–
–
–
API access
–
–
–
Customer support
Live chat
Live chat
Live chat
Jump-the-line priority support
Free
$0/month
- Reward your customers on every order
- Reward for social sharing & birthdays
- Offer discounts for redeeming points
- Style your program to match your brand
Premium
$49/month
- All features on the Free plan
- Reward shoppers for referring friends
- Advanced program branding
- Advanced analytics
- Remove Smile branding
New Business?
Our Free plan helps new entrepreneurs get started with a rewards program.
Have Questions?
Check out our Frequently Asked Questions below.
Plan comparison
Key Features
Monthly order limit
200
Unlimited
Points program
Guest earning / redemption
Automated translations
Passwordless login
Advanced branding
–
Referral program
–
Reward emails
Non-customizable
Points and rewards expiration
–
Analytics
Basic overview
Advanced analytics
Powering over 100,000 reward programs for brands around the world.
Frequently asked questions
What ecommerce platforms can I install Smile on?
Currently, Smile is available exclusively on Shopify, Wix, and BigCommerce.
Do you price based on orders?
Smile's plans and features are built to scale with you as your business grows. While we do include order limits on our plans, we offer flexibility on our higher plans with additional monthly orders at a low cost.
Are there any restrictions on the Free plan?
Our Free plan is a subset of the features offered on our paid plans to help entrepreneurs just getting started. There is a usage limit of 200 orders a month on the Free plan.
How are monthly orders calculated?
Smile calculates monthly orders every 28 days. These include all orders placed at your store. If you exceed the limit for your plan we'll reach out to let you know.
What currency am I billed in?
You will be billed in $USD regardless of where your business is located.
How do overages work?
On our Growth and Plus plan overages are charged once you reach the plan's monthly order limit. Overages will appear in addition to your plan cost on your monthly bill statement.
Does Shopify/BigCommerce count as an integration?
Since Smile is built to be directly connected to your store platform, platforms like Shopify, Wix, and BigCommerce are not considered an integration.
Integrations included on our paid plans refer to this list of third-party apps.
Can customers earn/redeem points in-store through my point-of-sale (POS) system?
If you are using Shopify POS, customers can earn and redeem points in-store on any plan (including the free plan).
Can I move an existing program to Smile?
Absolutely! You can export your customers' existing point balances and easily import them into Smile with a simple CSV file.
Do I have to run all types of programs including points, referral and VIP?
No, you can run any combination of the three programs. However, when all three are used together, they create the most powerful way to build a community.
I have multiple stores. Do you have any deals for subscribing to Smile on all my stores?
Yes! After you subscribe to a paid plan on your first store, contact us via chat or email to discuss pricing options.
If you're subscribed to our Plus plan email help@smile.io for special multi-store pricing to unlock every premium feature across all your stores.
What can I do with API access?
If you have your own development resources, our limited API allows you to do the following:
- Build out custom ways to earn points on your site (e.g. 100 points for filling out an on-site survey).
- Integrate third-party apps (mainly email marketing services or customer support software where a current Smile integration isn't offered).
- Embed certain aspects of the rewards program on your site *(e.g. display a customer's past points earning/spending on their Account page).
